a passion for games

Edge of Reality is always looking for high caliber developers. If you feel you have the talent and experience necessary to share in the success of our games, look below to see what positions are currently available. If you don´t see a position that matches your qualifications, feel free to send us your resume anyway! It will be kept on file for potential openings in the future.

bullet pointJoin us on the edge

We go to great lengths to take care of our people. We offer competitive salaries and completion bonuses for projects that are done on time. Everyone who contributes to our games also shares in the royalty profits it generates. We also offer health, vision, dental, life insurance, and a 401k retirement plan with company matching. Our insurance benefits extend to the dependents of our employees. We offer PPO options through BlueCross BlueShield. But the number one reason why you should want to work here is because you want to be part of a truly great game.

bullet pointAre you a CONTRACTOR or OUTSOURCING STUDIO?

Edge of Reality is always on the lookout for local contractors to take on various projects throughout the development of our titles. If you live in the Austin area, and are interested in possible contracting opportunities with us, send us your information and reel. We'll add you to our contact list for when matching jobs become available.

Edge of Reality is also always on the lookout for outsourcing partners who can create high quality art assets and animations. If you would like to submit a proposal containing your portfolio and/or demo reel, please email outsourcing@edgeofreality.com

Links to resumes and portfolio sites can be emailed to jobs@edgeofreality.com

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.

Current Openings
Art
  • (no positions available)
Design
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Production
  • (no positions available)
Customer Service
Programming
  • (no positions available)
Audio
  • (no positions available)
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Marketing
  • (no positions available)

bullet pointCustomer Service


Customer Service Representative


Local applicants only please. Relocation packages are not available for this position.

RESPONSIBILITIES:

  • bullet pointResolve customer requests for assistance within established response times
  • bullet pointWork with Customer Service Lead to ensure proper customer service is being delivered
  • bullet pointRepresent Edge of Reality in a friendly, professional manner
  • bullet pointTroubleshoot specific performance and setup issues
  • bullet pointAssist with customer account and billing information
  • bullet pointMonitor forums and other community sites for trending support issues
  • bullet pointDraft articles to contribute to support knowledgebase
  • bullet pointSupport QA team by reviewing and documenting bug reports, assisting with testing as needed

REQUIREMENTS:

  • bullet point2+ years of customer service experience
  • bullet pointStrong written and verbal communication skills
  • bullet pointFamiliarity with and a passion for PC and next-gen console games
  • bullet pointMust have demonstrated ability to handle multiple tasks and meet deadlines
  • bullet pointMust excel at working in a team environment
  • bullet pointVery strong initiative, with a desire to learn and be challenged
  • bullet pointPrevious testing or QA experience in the game development or other software industry
  • bullet pointProficient with JIRA or other bug tracking software
  • bullet pointExcellent organizational and problem solving skills
  • bullet pointExperience with Zendesk is a plus
  • bullet pointTechnical writing experience is a plus
  • bullet pointFamiliarity with Microsoft Office products a plus
  • bullet pointA good sense of humor is a plus

Please send resume and cover letter to jobs@edgeofreality.com with Customer Service Representative in the subject line.